This is Part 1 of a two-part series about how to offer fundraising opportunities in your gym. Part 2 will be released on March 27.   With a new season about to begin, you may have had to increase your... Read More

A few days ago, I gave you a play-by-play of a less-than-stellar experience I recently had with customer service on our vacation. If you missed that blog, you can catch it here. We talked about how following up after someone... Read More

Every time I experience less-than-stellar customer service, I try to step into the shoes of my own customers. Is this something my customers would ever experience at my gym? Thankfully, my staff is patient, professional, efficient, and generally doing everything... Read More

If you’re like me, you’re about to embark on the busiest time of the season in your gym. For me, mid-February through the end of April is the craziest, most hectic, “trying-to-keep-up” time of the year. If you’re new to... Read More

I was exercising this morning listening to the Let’s Talk Cheer Podcast. If you haven’t heard that one, you have to hop on. (I also listened to “Houston We Have a Problem” on the Cheer Biz Podcast and will share... Read More

Yesterday we talked about why I would never charge an athlete (or her family) an exit fee if they had a season ending injury. If you missed that, click here to read part 1. But not charging an exit fee... Read More

Every so often, I see a post from a parent in one of the moms’ groups that makes my jaw drop. This time, it was the question, “If your child had a season-ending injury, would you pay the exit fee... Read More

Thanks for checking out Next Gen Conferences! If you’ve never attended one of our events, they’re unlike any other. Our conference staff is phenomenal and is there to ensure you have the best possible experience where you can learn and... Read More

Getting great staff in the door is just half the battle. The other half is keeping them! There’s no question this current generation of young employees has a habit of being very passionate about something for short spurts. Let’s take... Read More

Yesterday I talked about some of my firm personal rules when hiring. So then how do you attract the RIGHT staff so you’re not wasting your time interviewing all the wrong people. Let’s be honest. Sometimes you know in the... Read More