Posts filed under: Uncategorized

When the new season feels like One Big Challenge…

Normally, I’m feeling pretty excited this time of year. While some people don’t handle change well, the start of a new season always has me feeling fired up and ready for a new chapter. This year though…it has been a... Read More

Fundraising: How to do it as a for-profit business (Part 1)

This is Part 1 of a two-part series about how to offer fundraising opportunities in your gym. Part 2 will be released on March 27.   With a new season about to begin, you may have had to increase your... Read More

Follow Up: The Key to Winning Customer Loyalty

A few days ago, I gave you a play-by-play of a less-than-stellar experience I recently had with customer service on our vacation. If you missed that blog, you can catch it here. We talked about how following up after someone... Read More

Customer Service is Everything: Is Your Gym Making One of These BIG Mistakes?

Every time I experience less-than-stellar customer service, I try to step into the shoes of my own customers. Is this something my customers would ever experience at my gym? Thankfully, my staff is patient, professional, efficient, and generally doing everything... Read More

The Busiest Time of Your Season: Right Now

If you’re like me, you’re about to embark on the busiest time of the season in your gym. For me, mid-February through the end of April is the craziest, most hectic, “trying-to-keep-up” time of the year. If you’re new to... Read More

Are you defensive with your gym parents?

I was exercising this morning listening to the Let’s Talk Cheer Podcast. If you haven’t heard that one, you have to hop on. (I also listened to “Houston We Have a Problem” on the Cheer Biz Podcast and will share... Read More

Part 2: Why I would never charge an exit fee to an injured athlete (or ever for that reason!)

Yesterday we talked about why I would never charge an athlete (or her family) an exit fee if they had a season ending injury. If you missed that, click here to read part 1. But not charging an exit fee... Read More

Why I would never charge an exit fee to an injured athlete (or ever for that reason!)

Every so often, I see a post from a parent in one of the moms’ groups that makes my jaw drop. This time, it was the question, “If your child had a season-ending injury, would you pay the exit fee... Read More

San Diego Conference

Thanks for checking out Next Gen Conferences! If you’ve never attended one of our events, they’re unlike any other. Our conference staff is phenomenal and is there to ensure you have the best possible experience where you can learn and... Read More

Retaining great staff

Getting great staff in the door is just half the battle. The other half is keeping them! There’s no question this current generation of young employees has a habit of being very passionate about something for short spurts. Let’s take... Read More