Recently, someone asked two questions about staff in one of our Next Gen groups: How do you maintain a consistent staff and positive work environment when employees are regularly calling out of work, affecting your ability to provide quality teams... Read More

Recently during a call, a client told me about a strange situation he was facing with a potential employee. He had interviewed someone and was ready to send an offer letter when he thought, “I should check the references first.”... Read More

I often hear from gym owners that their staff members sometimes push back on extra tasks they’re told to do. This is often a sign that the bigger picture is misunderstood by staff. If you, as a gym owner, tend... Read More

It’s not all that uncommon to lose coaches midseason. Life happens. They transfer colleges, get married or pregnant, or may even take a full-time job. No matter how committed, even the best coaches sometimes have life pop up … and... Read More

Recently, I told you why I believe our gyms are so important based on my recent experience with high school tennis; however, there was something else that came out of that controversial experience that I learned as well: Most of... Read More

This week I had an especially hard conversation with someone. The majority of the conversation had to happen by email, which I almost never do, but it was a good reminder that words are incredibly important, and choosing the wrong... Read More

Yesterday, I talked to you about the questions I used to ask myself about cheer parents before I had kids of my own. I’d get frustrated with parents and think, “This isn’t that hard. You need to get it together,... Read More

This is definitely the time of year when you start to learn which parents will be good at all star and which will need a lot of extra attention. As an owner, it’s frustrating to see teams set back week... Read More

One of the biggest questions I see gym owners ask online is how to set pricing. While this is one of the most important questions owners should be asking, I often see answers that, if accepted by the owner, could... Read More

Last week, I talked to you about how to make sure you’re getting ahead this month so you can regularly work on future tasks instead of creating cheer-mergencies. Today, I want to tell you what I’m working on this month... Read More